Shipping & delivery
Everything ships from our warehouse in Zhengzhou, China. Orders placed before 14:00 China time (GMT+8) on a business day are picked and packed the same day.
Last updated: 1 November 2026
Processing time
Orders are picked, checked and packed within 1–3 business days (Monday to Friday, excluding Chinese public holidays). Orders placed after 14:00 GMT+8, at weekends or on a holiday begin processing the next business day. You will receive a shipping confirmation with tracking as soon as the parcel is handed to the carrier.
During Chinese New Year the warehouse closes for 7–10 days and dispatch pauses. We post the exact dates on this page each January — orders placed in that window ship as soon as we reopen, in the order they were received.
Where we ship from, and why it matters
We ship directly from our own warehouse in Zhengzhou, Henan. That is why our prices are lower than brands shipping from a US warehouse, and it is also why delivery takes longer than a domestic order. The estimates below are working days from dispatch, not from the moment you order.
Rates and delivery estimates
All prices and shipping charges are shown in US dollars (USD). Delivery estimates are counted from dispatch, not from the time you order.
| Destination | Method | Cost | Delivery estimate |
|---|---|---|---|
| United States | Tracked economy (air mail) | $6 — free over $60 | 8–12 business days |
| United States | Express (DHL / FedEx) | $18 | 4–6 business days |
| Canada | Tracked economy (air mail) | $14 — free over $120 | 10–15 business days |
| United Kingdom & EU | Tracked (DHL eCommerce) | $24 — free over $150 | 8–14 business days |
| Australia & New Zealand | Tracked (DHL eCommerce) | $26 — free over $180 | 8–14 business days |
| Rest of world | Tracked (DHL eCommerce) | $30 — free over $200 | 12–20 business days |
Free-shipping thresholds are calculated on the merchandise subtotal after discounts and before tax. Oversized items may be split into a separate parcel, which can add 2–4 business days to the estimate.
Tracking
A tracking link is emailed when your parcel leaves the warehouse, usually within 24 hours of dispatch. Parcels leaving China are often not scanned again until they clear the destination country, so tracking can sit still for 5–8 business days — this is normal and not a sign that the parcel is lost. If tracking has not updated for more than ten business days, email hello@jiayiglobal.com with your order number and we will open a trace with the carrier.
Customs, duties and taxes
US customs no longer exempts low-value parcels: the $800 de minimis rule ended in 2025, so every parcel entering the United States is assessed for duty. US orders ship with duties prepaid (DDP) — the price you pay at checkout is the final price, and you will not receive a separate customs bill.
Orders to other destinations are shipped DDU: any import VAT, duty or handling fee is set by your local customs authority and is payable by the recipient. We cannot mark parcels as gifts or understate values — parcels declared incorrectly are seized, and the loss is not recoverable.
Lost, damaged or missing parcels
- Parcels marked as delivered but not received: check with neighbours and your local depot, then contact us within 14 days of the delivery scan.
- Parcels damaged in transit: send a photo of the box and the item within 30 days. We replace it or refund in full, including shipping.
- Parcels held or seized by customs: we will send you the documents we hold and help you respond, but duty, VAT and storage charges remain the recipient's responsibility unless the order shipped DDP.
- Parcels returned to us as undeliverable: we will contact you for a corrected address; a second shipping charge may apply.
Address changes and cancellations
We can amend an address or cancel an order free of charge until it is packed. Email us as soon as possible — once a parcel is with the carrier, changes are handled as a return under our returns policy.
Packaging
Every order ships in plastic-free packaging: recycled kraft board, paper tape and a paper mailer. If you need your order in discreet or unbranded packaging, add a note at checkout.
Questions
Support hours are Monday to Friday, 9:00–18:00 GMT+8. Email hello@jiayiglobal.com or call +86 155 1778 2238. See the contact page for response times.